d sander

Review of Sears Holding Company

Copy of my Yelp review on the Sears appliance repa...

Copy of my Yelp review on the Sears appliance repair side of the business. Corp needs to know.... DO NOT USE. Shockingly poor service. My mom called them to fix her built in microwave oven (she lives in Westland, MI). 1st visit was on Apr14. Today is May22 and still not fixed after 3 visits, multiple reschedules with no notice, and a few no shows (May18 most recently). No single point of contact either. Posted and IM'd MN (and KL) on social media. They set appt for May22 noon to 4pm slot. I called at noon and was told we were rescheduled to tomorrow, no notice or courtesy call and really the last straw after 5 weeks. Spoke to Cinci on the phone and she wasn't willing/able to help. Said they didn't have a tech available. MN (and KL) from Sears social media apparently told me the appt was set but didn't set it up. What a cluster f of incompetence. The team is polite but incompetent and unable to actually do anything to address an issue. Won't be surprised when Sears goes out of business. Just a matter of time. Poor quality products and terrible service. Hours and hours of our time has been wasted waiting on techs and on the phone trying to schedule or complain.