Matthew Ryan

Review of DC Gospel Promotions

Much like the Seinfeld clip, UPS knows how to TAKE...

Much like the Seinfeld clip, UPS knows how to TAKE your Next Day Air money, but doesn't know how to DELIVER your Next Day Air letter.

The one time I need something delivered the next day, UPS can't seem to deliver (in more ways than one). I purchased Next Day Air for an important letter to be sent to my Army Reserve unit, and despite a guaranteed arrival of 10:30AM the following day, it arrived 3 days late.
This caused a domino effect of headaches for a half dozen folks in three states...take that, interstate commerce! The worst of it, however, came as I tried to follow-up with UPS and this particular store...an experience best described as a mix of "Who's on First" and your everyday, run-of-the-mill Comcast customer service call.

After my package failed to arrive at the destination as promised, I called the main UPS number (we'll call them "HQ") and demanded a refund. Why pay $37 to send an "overnight" letter in 4 days when our friendly neighborhood USPS can do the same for less than 2% of the cost? While we're at it, I could have posted the letter on Amazon to sell, and my recipient could have purchased it and had free 2-day shipping...hindsight....

Anyway, HQ informed me that it was not their fault, but rather this specific UPS franchise (we'll call them "DC"). HQ then told me that I (the customer) had to call the franchise to get a refund...because HQ and DC DON'T USE THE SAME SOFTWARE/SYSTEMS, and therefore HQ couldn't help me with a refund. Great, thank you HQ...
So, a couple days later I finally get in touch with DC and ask about my refund, and they explained that since it was the fault of HQ (??), I would need to wait until their "investigation" was complete to ask for a refund. Good to see we're all on the same page... I explained that HQ said it was DC's fault, and DC snapped back that it was absolutely HQ's fault and they (DC) had to wait until HQ finished their investigation and sent any money back to DC.
I'm done dealing with DC at this point, so I immediately call HQ asking about the refund and explain what DC told me. HQ informed me that they had ALREADY SENT THE REFUND back to DC, and "perhaps DC needs to refresh their systems." And around and around we go...

I'll update this review once I get my refund, which will hopefully be before Christmas (of 2019). Moral of the story: there's a FedEx a couple blocks away, so get your steps in and go someplace else.