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Only reason I'm giving 3 stars is because of the l...

Only reason I'm giving 3 stars is because of the lack of response by customer service. We asked about reciprocal benefits a soon as we arrived, because online said we had to buy online. Couldn't reach anyone by phone. At the gate at the zoo they said we had to call in to get the reciprocal benefits from the zoo program.. sounds like they just don't want to honor it. Lack of response. The zoo itself is smaller, but well maintained. There are some really neat animals here! A great park right outside the gates. Free parking.

Update: To owner response. I'm sorry, but I don't think we'll return. We had our card present at the gate when we arrived. So we had everything we needed to indicate our membership. She told us no. We had to call, and you couldn't get through to anyone? Your customer service office was completely closed in the learning building. So as much as I would love to support your zoo, your customer response makes it more difficult.

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