I m a gold ambassador with IHG and found the servi...

I m a gold ambassador with IHG and found the service at the Palazzo to be mediocre. I do understand it is a large hotel, but I had to first correct the Prestige agent about my guaranteed upgrade as well as call down twice about the welcome amenity. The old fruit pictured is what they sent up. The fruit was bruised and the banana inedible green. I will not be staying here again due to the lack of oversight from the staff