Antonio Melgoza

Review of Brown Motors Ford Lincoln Chry...

Completely shocked at the service departments cust...

Completely shocked at the service departments customer service. Originally I spoke with Doug prior to taking my jeep to the dealership, who seemed great. When I arrived no one acknowledged me, not a big deal they had a few customers. Once Megan was freed up she greeted me. I explained what work I needed and that I would be gone for a few days on military training limiting my phone access. She started she would text me all the information and pricing. GREAT. However, when she texted me she, it seemed like she didn't know what she was doing and trying to overcharge me. Extreme price to change O2 sensors only need one change. She texted they didn't know which one and if I wanted her to guess. I stated, no I wanted it hooked up to the computer that tells you which one is bad. Its 130 to do a diagnostic. What!? Autozone does it for free! I lost trust and confidence in the service. Texted, to leave my car and took it somewhere else. Cost for the work at another jeep dealer 50% less than I was quoted here.