I had a wonderful buying experience at Big O. The ...

I had a wonderful buying experience at Big O. The sales and financing staff were amazing.
I have not had such a good experience with the service department. Every time I call to make an appointment for scheduled maintenance they can not "fit me in" for 7-10 days. This would be okay IF they actually kept the appointment time. I have waited over 3 hours for a simple oil change which is absurd. My Jeep is less than a year old and still under manufacture's warranty. Trying to make an appointment for them to diagnose and service warranty issues is a huge problem. They always want to "take a look" when I am there for maintenance and schedule the actual repairs at a later date. Each time this happens, the warranty work is never addressed during the oil change and so I have had concerns for over 6 moths now that have not been resolved. The persons answering the phone are absolutely no help and boarder line rude. I am at my breaking point with the service department and am considering just paying to get my oil changed at another dealership.
The reason people are repeat customers is because they are taken care of and their concerns are addressed. This is NOT happening at Big O and if something doesn't change I will not buy from them again
Sincerely:
A disappointed, long-time customer.