Jason Hiller

Review of Animal Emergency & Referral as...

I had the very unfortunate late night emergency of...

I had the very unfortunate late night emergency of my dearly loved dog having gastric tortion. I knew what that was already and it was what I thought was happening. The moment I came through the front doors someone got on the PA and called for emergency personnel stat. They knew I was coming because I called and asked them to please be ready for us, which they appeared to be. The condition is a death sentence for almost any dog that gets it and the ones that go through surgery have incredible recovery and medical costs. The staff was so compassionate towards me from the first moment, through my dog's last moment and on through my own recovery state. I can't express how much my dog meant to me and how shockingly quick it all happened. She was an otherwise healthy 18 year old dog with only some hip and arthritis problems. Her primary vet recently referred to her as remarkable. It's the kind of decision you don't think you can make but when you're there in that moment, you do know what the right thing to do is. I am so sorry for the pain she endured and I still feel a little at blame - but I am confident she received the best and thorough medical care she could have anywhere. They sent us a lovely card expressing their condolences which I found to be very touching. I'm not sure what other kinds of emergencies or problems they deal with over there but I can say I will never forget the color of the tiles, the posters on the wall nor the table in the private room. I certainly won't forget how it felt being there under those conditions. I am glad it was their doors I brought her through because anything else wouldn't have been good enough for my dog.