Nothing to reproach on the quality of the product ...

Nothing to reproach on the quality of the product but on the know-how of your carriers. The DPD company is totally at the pickup ... 4 days late, the driver calls you 20 minutes after coming home (what interest). When we call we come across a telephone platform with ladies who barely speak French and who understand even less. Not a bit of common sense.
In short, it's a mess!