Shashi Ranjan

Review of Arcadia Energy

They have extremely poor customer service. The age...

They have extremely poor customer service. The agents lie on call and do so over email as well! I was enrolled in Price Alerts programs against my direction (I opted out). Opened a ticket via email and was informed to ignore the enrollment and that it was an error on their side. Few days later, I receive an email again related to my enrollment and followed up with Arcadia support on prior ticket. Their response was standard. Ignore the email and I am good to go.

To my surprise, I received an email from my utility provider advising that my energy supplier is in the process of being switched. At this time, I am annoyed and thought to call them. It was a Friday and the agent said that she is going to research and I can expect a call later in the day or by Monday. A lie again... No one bothered to revert, so I called on Wednesday and was given an assurance that this will be resolved and I will receive a response by end of day. The day passed and I am again waiting to hear back.. After giving ample opportunities for them to correct their mess, this is the apt feedback that I believe I can provide at this time