I am friends with a 72-yr old man, Bob, who had a ...

I am friends with a 72-yr old man, Bob, who had a pipe in his attic that started leaking on July 3rd. When he turned the AC off, the leak stopped. He called John Moore on July 5th and their salesman, Jason Hendrix, came out a few days later. He sold Bob a Goodman 2.0 ton, 14 SEER HVAC unit for $7,200, which was not installed until July 17th. This unit, with installation, should normally cost ~$2,500, but I am more upset with how dishonest the John Moore employees were. The pipe began leaking again on August 7th, so Bob turned his AC off again and called them back. They sent a plumber on August 8th who blew air through the pipe and charged Bob another $400. They have since refunded the $400. However, 3 days later, on August 11th, the pipe started leaking again. At this point I went to Bob's home because I did not want him to be swindled by JM again. JM sent the guy who installed the AC. When he arrived, he immediately admitted that, when he installed the $7,200 AC, he knew the only problem was that the pipe needed to be replaced. However, he insisted that he would have been fired if he had pointed out the discrepancy and lost the sale. So, instead of replacing a pipe for $500, JM sold Bob a $7,200 AC, and Bob was still without cool air for most of the last 30-days. When Bob contacted JM to ask about a refund and complain about their dishonest salesman and installer, their only response was that Bob should have done a better job of maintaining the equipment in his attic. I strongly discourage anyone from calling JM.