angela biggerstaff

Review of Emerald Pointe Water Park

Very , very disappointed !!!! Drove 3 hours to get...

Very , very disappointed !!!! Drove 3 hours to get here. Booked tickets , parking , food , and cabana days in advance. Got to the park at 10:45 , at 11:45 we hear a message over the intercom . They r closing at 12 b/c of the inclement weather. Been looking at the radar , sure it's cloudy - that's one reason we wanted to come today. But nothing else. A 40 to 50 percent chance of rain. It's summer , that's everyday !!!! So we asked a young girl who was working the cabanas why was it closing ? She slipped up and said well we are not busy today either. Nice! Manager said we could get a refund for the cabana but only a rain check for everything else. He also said the people at the ticket booth was telling people as they were coming in that it was closing at 12. That's completely untrue !!!! We wouldn't even have wasted our time if we were told that.
Nothing had opened, we had paid for our souvenir cups and couldn't even get them. Very disappointed in the management of this place. Very juvenile.