Barbie Petty

Review of Tristate Exteriors

Unlike the reviews of Mariah Senn and David Schaff...

Unlike the reviews of Mariah Senn and David Schaffer, I am not going to blast a company because of a negative experience. I don't even *have* a purchaser's experience with them. I will, however, tell you that my husband and I moved into our new home a little over 2 weeks ago and the former owners, who lived here 7 years, had their windows and roof replaced by Tri State Roofing. I must say these windows are beautiful and work very, very well. While going through the initial inspection, the former owners of our home and my husband and I had a lengthy discussion about the home and we had a good rapport with them through the purchase of this home. That is not the usual process in today's home-buying world. At any rate, the former owners told us about the window replacements and their high recommendations of Tri State Roofing. While the former owners may have chosen to pay a lot more to get their roof and windows done, that was ***their choice*** - and if a person wants to CHOOSE to pay more than others around them, again, that is ***their choice*** - NOT anyone else's choice! We learned today that our neighbor had his roof replaced for $7,000 as opposed to our home's former owners, who had about $23,000 worth of roof replacement and window replacement. The materials used and the labor charged as well as how to compare it to our neighbor's work performed and materials/labor charged is almost apples to oranges, since we cannot compare the two, as my husband and I were not the ones to replace the roof/windows here.

We have a letter from Tri State Roofing that talks about a lifetime transferable warranty with the windows, which the previous owners left for us. I *will* say that when my husband called the store, they did not seem to have record of the address. There may be a problem in the office, in the way of record keeping, or there may be another document that the previous owners can send to us, which we will find out soon enough when they get back from holiday travels.

There is one *last* thing I wish to mention. If you have a complaint and a problem with people and call them and gripe them out, you have to ask yourself why *would* someone hang up on you? Were you being out-and-out ugly at the person on the phone? Were you cussing them out? Were you less than human about how you handled your complaint? If I am the recipient of someone blasting at me through a phone, even as a customer representative that I have been across the years in my previous jobs, I have been told I have the ***right*** to not continue to listen to abuse, politely tell the person who is being abusive that "Ma'am/Sir, I must tell you I have been given permission to end the call if you continue with this language." And, then, I end the call, as a customer service representative, without further explanation. That's called "She/he hung up on me!" by a lot of people.

If you are a customer service representative, you should know this as a professional! SO - if you have a complaint, AND if the person on the other end of the line is disrespectful to you, then yes, you have a reason to be further dissatisfied; however, if YOU are part of the problem in how you deliver your complaint, then THINK before you start ranting. NO person wants to be ranted at, even if it is legitimate. We have a society that believes they are "entitled," no matter the issue. If your complaint is legitimate, fine; but be humane about it because being a pain in the behind while telling your side of the story is no excuse for abusing the recipient of your complaint. If the person was indeed ugly to you, go into the store and report it, if they don't take your call!

But Tri-State did indeed do a very nice job on our roof and windows--I guarantee that!