niki seabock

Review of PersonalizationMall.com

If there was a 0 star option that's what I would p...

If there was a 0 star option that's what I would pick for this company!!! I ordered a personal christmas ornament for my husband and my first christmas together. I sent in a professional picture from our wedding for the ornament. The first ornament came and it was so blurry you couldn't even tell who was in the picture. I wrote into the company and let them know about the issues. I offered to send back the ornament. They emailed me back letting me know they would send me a new ornament and to keep my old one. When I received the replacement ornament it was worse quality than the first ornament I received. It was just as blurry and the coloring on our skin was completely orange. It looked like we had a bad fake tan. I wrote into the company again to see if they would right the wrong or send me my money back. They returned an email stating that they believed that their ornament was up to quality and they would not do anything to right this wrong. Needless to say they lost a costumer and if I can stop anyone else from shopping from this company I will. If this is the quality of their product they should be ashamed!!! Please don't order anything personalized because you will be very disappointed!!!!