The manager informed after I called them, that my ...

The manager informed after I called them, that my product (phone battery) has arrived some week and a half ago and he tried to contact me via phone and the phone was off. So he never tried again and claimed that he does so to all his costumers. I asked if he tried to send me an email instead (since it was option during my first visit) and the reply was that he never contacts by email. Weird for Apple authorized reseller. And above all of that, he hung up on me trying to remember his name. Not the apple experience I was looking for.