Very disappointed , extremely poor communicators a...

Very disappointed , extremely poor communicators and lack of empathy when you finally get admin staff on the phone. When i finally got hold of one of the VETS , he was more compassionate but inconclusive re condition. delayed for xray for 2 days for a dog that was partially paralysed to the rear legs. I appreciate they are busy but generally communication left us uncertain at a time when we are contemplating possibly having to put our much loved pup to sleep.