Ada-Mae French

Review of Center for Neuroscience Tucson...

I had an appointment with Amy Tees, I never receiv...

I had an appointment with Amy Tees, I never received any paperwork to fill out, as a matter of fact the only contact I received from them was the initial appointment set up phone call and an automated reminder message. I drove 2 hours to for my appointment at 10:15am. I arrived at the wrong location 10 minutes early, realized my mistake and called to let them know the situation. I arrived 10 minutes late (10:25), was told that it was ok because they have a 15 minutes grace period at check in and that I would still be seen. The medical assistant took me to her desk and informed me that the Dr was refusing to see me because I was more than 15 minutes late. If she were to see me it would potentially set her back by 30 minutes and I since I hadn't filled out the paperwork I never received it just wasn't going to happen. They could reschedule me for January. I took a day off of work and had to drive 4 hours round-trip for this appointment... I did everything I could to handle the situation the best way possible, calling ahead etc... Refusing to see a patient because she is 10 minutes late in this situation is absolutely unacceptable.