Monica Williams

Review of Pls financial services

My daughter received a phone call that there was f...

My daughter received a phone call that there was fraud activity on her card. Yes, she has direct deposit going on a card. She cancelled the card and was issued a new one. When her next direct deposit was to go through PLS has no information as to where her money is. They are constantly telling her to call back in 24hrs. They are telling her the issue needs to go through IT. It has been 5 days, over 1200hrs later, and she is still getting shafted about her money. I am speaking for my daughter cause she is extremely upset about her money which is close to $700. Not to mentioned she has bills and a baby to take care of. All customer service is doing is reciting what is scripted for them to say instead of resolving the issue. Our next move will be the attroney general office and the BBB. Do not do business with PLS.