Ian Shere

Review of Total Merchant Services of Cal...

Always frustrating being forced to give 1 star bec...

Always frustrating being forced to give 1 star because these guys just don't deserve it. We opened an account through a friend who was selling processing for someone else. He placed us with TMS. We fully disclosed who we were and what we did - web design.

Everything went well for a first 7-10 days and we began processing some recurring billing transactions. The first few payments accepted and ere funded to our bank account.

Suddenly, every payment started getting suspended. I'd unsuspend and they'd get suspended again. Turns out TMS didn't like web designers (or SEO people, not sure which as the rude girl on the phone couldn't or wouldn't tell me). "We closed your account and we can't reopen it no matter what you tell us." Really? This all without conveying any information to us - obviously they haven't received the email about email!! :-)

Now I know that merchant processors haven't got their "stellar" reputation by being good, but these guys have to be the poster child for lousy service.

AVOID LIKE THE PLAGUE!