I m really saddened to write this review at only 2...

I m really saddened to write this review at only 2 stars but having paid quite a bit of money to spend the day here, I think it s fair to feedback what we experienced.

I booked a spa day for myself & my Mum following the end of her cancer treatment. The booking over the phone was quite easy to arrange but were told we had to provide a written note from the doctor confirming my Mum could have the treatment. She went to the doctor to ask for this and the doctor said she really shouldn t need to provide this to a spa facility, she s had her all clear now. I called them back and the bookings team checked with the Spa Manager, who agreed that she could just sign a declaration on arrival - I completely 110% understand why the deceleration was required and a doctors note requested, but it was a hassle trying to come to an agreement with the spa when we couldn t get the doctors note.

On arrival at the spa, the staff were friendly enough but didn t really explain anything - where the treatment rooms would be, what to do when it was our treatment time, what facilities were available, etc.

The actual spa treatment was really lovely for both myself and my Mum. My consultant was called Lucy & she was so polite and friendly and really explained the products to me afterwards. I wanted to buy her recommended products and I had a 20% off code for a Elemis directly online so didn t purchase at the spa as they couldn t use the code there (I did ask could the code be used and got an abrupt no).

The cleanliness of the pool was fine, the changing rooms and sauna/steam room area not so much. I fully appreciate there s a pool and a jacuzzi so people are going to be getting in and out all the time and it s bound to be wet but the floors were sodden in the changing rooms, the provided slippers the spa gave me were soaking through.

The lunch options were really limited and we was not offered a drink, I purchased them instead.

The biggest issue I had was the fact I had booked this to be a relaxing spa day and apart from the treatment times, the spa was absolutely manic with children. I felt like I was back at my local leisure centre. The website states Escape to the tranquil haven of The Forum Spa and feel your stresses ease away as you relax and unwind in a world of sheer luxury and indulgence - Not quite accurate. I don t have any problem with there being children present but not at spa day. The pool was absolutely full of children. They were using floats and splashing around and extremely loud. I did make a point to one of the receptionists that the website does state Please note that our health clubs operate an age policy of 16 and over for sauna, steam room and spa pool use and she told me between certain hours there s family swimming time - which is fine, but don t put on your website that there s an age policy if the pool is going to be full of children under the age of 10. I really wanted to give my mum a relaxing day and if the website had stated about family swimming times, we d have booked elsewhere.

The issue is (unless we just weren t told) apart from the spa treatment rooms & a small tranquil area with about 8 beds to take a lie down in, there s only the pool itself and the jacuzzi, sauna/steam rooms (which are right next to the changing rooms so when the parents are getting their kids ready to go into the pool or getting them changed afterwards, you can hear everything).

We d booked to eat at Steak on Six afterwards which was absolutely lovely, I highly recommend it and I ll review that separately.