Tara Elizabeth

Review of Bridal Elegance

Where this store had some gorgeous gowns, the cus...

Where this store had some gorgeous gowns, the customer service was absolutely atrocious. In fact, I almost left before seeing the dress I ended up getting because my consultant did not show it to me. Once I got there, I told her exactly what I was wanting and even showed her a picture of what I had in mind. The picture I had was of a custom dress so I knew better than to think they would have anything just like it, but was showing her so that she had a good understanding of what I would like. After over an hour of trying on all different styles of dresses, none remotely close to the picture I had shown her, I was ready to leave! They were all pretty, but not what I wanted and my consultant was starting to get irritated with me. After deciding that I would not find a dress there, I hear my mother and (now) mother-in-law saying, "That's the dress she wants!" I look out to see another girl in the dress almost identical to the picture I had shown my consultant! I immediately told her I wanted to try that dress on, after much resistance and her actually telling me she didn't think I would like it, I tried it on. Ended up buying the dress and found out why she hadn't shown it to me originally - it was below the budget I had given her. Are you kidding?! The all but EXACT same dress I had shown her a picture of, she didn't pull because it was BELOW MY BUDGET?! But it gets better, the store owner started being rude as soon as the ink was dry on the ticket! I won't get too detailed, but she was rude in the store when I had just purchased a dress...I emailed her several times regarding the arrival of my dress, requested swatch, etc. I had to call each time because she would not respond to my emails and was even more rude on the phone than she was in the store that day. (I had great email correspondence when booking my appointment, of course!) Not sure how long this Deborah has been running "the oldest bridal store in Tulsa," but at the rate she is going, it won't be that for much longer.