Emily Porter

Review of Subaru of Wakefield

This was my first time purchasing a car! My salesm...

This was my first time purchasing a car! My salesman was new so a little nervous but very kind and professional. I decided to add a remote start to my vehicle so I had to wait and extra day to pick up my new car I was so excited about. The next day I call to verify my car was ready with remote starter before I drove all the way over there to pick it up. They said it was ready to go! But when I show up my salesman informs me that they didn t install my remote starter??? Isn t that why you guys kept it an extra day??? So I had to make an appointment for TWO WEEKS later to get the remote starter installed, which should have already been done. For my extreme inconvenience my salesman said that he would be able to get me some window tint for my new car! When I show up two weeks later to drop my car off to get the remote starter installed and tint done, they inform me that the salesman that made me that offer is no longer working there and wasn t suppose to make that offer so the only thing they can do is offer me $25 off the $250 window tint? I just paid you guys $23,000 for a vehicle and you can t provide me with the $250 of window tint I was promised? Very unfair and classic case of doing everything they can to get you to purchase a vehicle but as soon as you purchase it they can no longer help you with anything. Disappointed for my first time car buying experience.
*Update WAIT! It gets better. While my car was getting the remote starter installed, there was a miscommunication about the window tint. They tinted my windows! I thought this was them owning up to their mistake. Nope. They told me that it was a miscommunication and if I wasn t paying for it they were taking it off. So yep. They ripped it all off after it was already done. Is this a joke?
*Updated 3 weeks later. Haven t been contacted about a solution to this problem, and my battery has been acting up and my set radio stations reset every time I use my remote starter...