I arrived 7/21/2019 at night after long drive and ...

I arrived 7/21/2019 at night after long drive and I went to the front to get my room, I booked a room with balcony. The room I got was not clean, there was rice on the ground all around the room, I called the guest service and room service few times and no one picked the phone, I went down all the way to the front again, they gave me different room, I went to the room and it was smell vey bad, I called the guest service and room service again, no answer at all, I went down all the way again to the front, the front desk guy his name Irving said this is last time we change the room, that s all we have tonight, I went to the room, the room was without balcony, I just stayed for the night, Sheraton should has clean rooms and better costumer service. In the morning I told the front that my room doesn t has balcony and I booked one with balcony, she said there is small balcony in your room, she is talking about 1 feet opening next to the window, I told her this is not a balcony, the balcony is the same room next door which has more space and chairs to sit, she replied yah but your room consider has balcony, she was very rude. I was expecting better service from Sheraton, my last time going there. I don t recommend at all.