I've been here a couple years a in a row with fami...

I've been here a couple years a in a row with family. The last time that we went, my makeup bag was riffled through and my brand new face primer was taken. (I had left the room for a few hours and when I came back, the room had been serviced. I went to apply makeup and noticed it was missing. I searched every bag in our room despite my makeup bag having been in the bathroom and could not find it.)

I called the front desk and they said that they would look into it. Later that evening, I checked at the front desk to see if they had done anything--their response was that a staff member would be up to ask me about it. So the next day as we were prepping to check-out, a staff member came to the room and I repeated what I had said to the front desk twice already. I was in contact with the hotel manager (who was less than courteous) for some time after arriving home. He informed me that they interviewed the person who had cleaned my room that day and she said she did not take the item in question. I told him that I was upset that it was missing and that I wanted to be reimbursed because I had JUST purchased the product the day before arriving at the hotel and had only used it twice. He told me that he could only credit the card that was on file for the room (which was not mine).

I called Marriott customer service and got the same answer several times until I told them that this was not acceptable. I was told that they filed a claim for me and that I would be receiving a check in the mail within 6-8 weeks. Almost a year later and I am still waiting for the check...

If you're willing to pay this amount of money for a hotel, you would expect that the rooms would be cleaned and your items left untouched. In fact, it seems as though staff would rather go through your belongings than clean your room (see pictures).