January Danubio

Review of Zillow Group

We found an excellent property for rent through Zi...

We found an excellent property for rent through Zillow. We absolutely love it and have a wonderful landlord. However, he uses Zillow for rental payments. Their website and rental portal is clunky and confusing (although it s gotten slightly better since it launched). I ve had to contact them numerous times to resolve issues with their website. Every time I contact them, the answer to my question is, that s just the way it is, deal with it. The most recent response also included, if you don t like it, make arrangements with your landlord to pay offline. Don t you want people to like your services and continue to use them so you keep making money? I really don t understand their thinking.
And it s a little suspicious that the only 5 star reviews are from people who work there, while actual users give it low stars.