Josh Hillenbrand

Review of Hyatt Regency Indianapolis

Likes: Front desk staff and valet was very friendl...

Likes: Front desk staff and valet was very friendly and helpful. Hotel was in a great location, within walking distance from a lot of things to do and places to eat. Very nice exercise area.

Dislikes: Hotel room and some other areas seemed kind of run down. For the price I would have expected a complimentary breakfast at least. Did not want to pay $4 for bottled water in the room so decided to get ice from the machine and drink tap water. Water was disgusting. Tasted horrible and looked dirty and cloudy. Lobby was large and nice but most things were closed or had very limited hours. The pizza place, the lobby restaurant, and Starbucks closed way earlier than I would have liked. And you can't go get a drink at the bar earlier in the day as it doesn't open till later in the afternoon. No microwave in the room which was unfortunate because we brought back quite a few leftovers from nearby restaurants we would have liked to have eaten later at night. Couldn't find an ink pen anywhere in the room to fill out some papers we needed to sign for something not related to the hotel. A/C unit lowest setting was 65 degrees and when set there it certainly did not feel like 65 degrees. It would be comfortable in the room but I couldn't sleep either night because I was sweating so bad because it was so hot under the blankets. The bed itself was not very comfortable. Felt really hard and woke up both mornings with my back hurting really bad. Slept terribly due to being so hot and uncomfortable mattress. The electrical outlets in the wall under the lamps on either side of the bed were so worn they could barely hold a cell phone charger in them. The swimming pool had metal walls and they were rusting. Just added to the run down feeling we had about our room and some of the other areas. The shower was set up in a way you couldn't turn on the water to let it warm up without getting wet. For all the extra open space we had in our bedroom part of the room they certainly could have made the bathroom a little bigger.

Overall disappointed with the stay. For the price they charge for a room I definitely expected better. I didn't feel the room was any better than a Comfort or Drury Inn. And Drury offers free breakfast and dinner. Went for a date with my wife and wanted to stay someplace nicer than usual. Figured I couldn't go wrong with a Hyatt chain hotel room. Never stayed at one before, but their reputation precedes them. I don't think I would ever stay at one again.