The room we first checked into when we arrived at ...

The room we first checked into when we arrived at the Deerhurst Resort was what we expected given what we booked online. The only things it was missing were some of the initial amenities we had requested. Shortly after we settled in, I received a call from the assistant manager Marissa explaining that they didn't have the room type that we had requested available, but that she would like to offer us an upgrade with the bed type we initially requested. She was very pleasant and helpful, and she went above and beyond to make sure our preferences were met. When we came back from our ice skating trip to switch rooms, we were more than pleased with the room we had been moved to. This made our weekend so much more special. We were very comfortable and had an amazing view of the lake. To top it all off, the Front Desk and the restaurant staff were extremely helpful, warm and professional. We couldn't be happier with our stay. We definitely plan to return again. Thank you Marissa!