Not sure where all the negative reviews are coming...

Not sure where all the negative reviews are coming from. This place is awesome. Couldn't even tell you how many items I've bought here, especially music. I've been a customer of this place for years, and have patronized the Winston-Salem, Raleigh, and Fayetteville locations and only encountered one rude cashier. I can only imagine that customers who are disappointed or let down by a place like this don't completely get what it's all about. This isn't Barnes & Noble. There is not an expensive inventory system to list every item in stock. Trading in your stack of used books, CDs, etc. can take more than 20 minutes because dozens of other people are doing the same thing you are. It's a laid-back place and you kind of have to adjust to the way things are done there. It's the complete opposite of a major chain, and in a good way, if you ask me. This is basically a consignment shop for music, books, movies, video games, and electronics. I think the phrase "One man's trash is another man's treasure" applies to this store rather well. Not trying to be a jerk regarding other user comments, just disagreeing as a long-time customer. If I think a place sux, I quit going there. You know, like a particular store named Best B--!