Dawn Rios

Review of Lawson

A lot to say, however SUMMERHAVEN in Virginia Beac...

A lot to say, however SUMMERHAVEN in Virginia Beach is just over three years old AND Baker Woods (a little older - sister property up the road) - where the property Mgr (plus one other) occupy the rental office. This idea does not work when minimal resources are used between these two properties. I have been here from day one. I am very disappointed on how this complex (income restricted) has been managed. If their CEO lived here, we all know I would not be writing a negative review.

Two maintenance staff for two properties is ludicrous. How can anyone expect them to keep the grounds tidy AND stay on top of ever growing work orders? There is no one in an office on site. We have no amenities here, no incentives, nothing that would encourage residents to have even a greater sense of pride. An ongoing problem regarding the trash area has not been resolved. How is it that the outside vents for the dryers have NEVER been cleaned. Clearly this is a fire hazard. The apartments at SUMMERHAVEN are great BUT whatever this management company has been doing here is NOT working. Sweeping changes need to be made. Too much LIP SERVICE. No sense of urgency. Why keep building new properties if you don t provide the staff and the budget to maintain an environment whereby residents are happy to be here. MEDIOCRITY it seems is Lawson s goal (based on the number of negative comments across the board). Pretty pictures of a property on a website does not make a great community. The complex is new and a driving force for many being here.

Many here are not impressed with the way management (corporate) is handling this property to the point where they have little to no faith in voicing concerns so they don t bother any more. Residents are being made to feel less than . It seems like the bare minimum approach is the mindset, however:
Our core purpose is to have a positive impact on the lives of the people we serve from our residents and team members to our investors and partners. - Steve Lawson, Chairman of the Board.

The time is NOW to invest TIME, BUDGET AND EFFORT, residents would be much happier AND have greater respect for the aforementioned Lawson s corporate statement. Does Lawson TRULY CARE? Prove it. Keep residents informed; I understand about the restrictions the pandemic caused. My concerns were voiced MONTHS - a YEAR or more prior to it. Perhaps those who hold the purse strings should stroll through our property and SEE what needs to be addressed and ACT on it.