Judge Dredd

Review of Gateway Toyota ,Inc.

Looked at a vehicle in the showroom etc and agreed...

Looked at a vehicle in the showroom etc and agreed that s the model we wanted, price, etc. Made the mistake of getting all the extras, undercoating etc. Took awhile to get it shipped in but that was expected. When it arrived it wasn t the same model we had looked at, it was a model lower. Their answer was to offer the upgrade at full price. No apologies, no compensation.
None of the undercoating extras were done and couldn t be taken care of right away. It took weeks and several trips (coming from over an hour away) to get that taken care of.
It was exactly the experience you would expect from the stereotyped shifty car salesman.
They just don t care.
Won t be getting a Toyota again.

EDIT in response to Gateway Toyota.
We attempted to contact the manager at that time but got no response or call backs. No one there had any interest once the contract was signed and you had our money. The sheer apathy received from the salesman and the person answering the phones was unbelievable. What are you going to do now that it s after the fact? Try to win us over with some sly salesman speech hoping we ll retract the review, maybe give your salesman thats been there for years a stern talking to?