Via Louis

Review of Gurney's Montauk Resort and Se...

We found This resort to be unfriendly, pompous &...

We found This resort to be unfriendly, pompous & severely overrated. Once we located the lobby, nobody seemed concerned that we had trouble finding out where we should enter. We did learn the random places not to park, but little else useful signage. The lobby & desk area was cluttered & dusty. Apparently, there had been a never ending leak in the ceiling that showed a bandaid approach to fixing the problem. The damp, mouldy smell was apparent & nauseating.

So far, this so-called top rated hotel is blatantly not giving their guests value for our money, & we reached our rooms yet. Once we were taken to our rooms, neither one smelled as though it had been aired out recently. It was as though the same dank, wet smell followed us to our rooms. My first stop was the bathroom. Since it s essential that this room is clean & the toilet is spotless. I took tissues & ran them under the rim. No one had cleaned it. Disappointed, I was ready to leave. Business Circumstances prevented us of doing just that. I don t mind paying top dollar for housing, but I expect to get what I pay for at those prices. There s no excuse for any less. We travel with UV lights that reveal overlooked housekeeping details with little effort. The hair & stains in & on the bed were apparent. This spoiled the whole damn trip. Little was done by management to resolve these issues, so it was a uncomfortable day & a half stay because the issues weren t taken seriously. When we returned home, we immediately removed this travesty of a accommodation from our corporate listing for housing anywhere near your establishment as possible places for our executives or guests to stay. I won t waste anymore of our time giving examples of how disfunctional this family owned tradition is.

We would ve been better served if we d stayed in their adjacent spa. But we d have to be able to cope with the overwhelming smell of clorine & mildew on the tile walls & stalls. Most services carry high, extra surcharges, further making this place nothing more than a glorified tourist trap. Thank goodness for your competition. Gurneys Hotel is a disgrace. The public should know beforehand.