Anna-Lisa Mantesso

Review of Forbes Chevrolet

I just bought a fabulous used Cadillac CTS (which ...

I just bought a fabulous used Cadillac CTS (which was basically brand new and in awesome condition still under warranty) for an exceptional price, from an exceptional dealer and an exceptional salesman. I saw the car advertised on Cargurus so my initial contact was over the phone, plus I live almost 2 hours from Waterloo. Manni from Forbes was very personable and easy to work with right from the start. He took his time to explain all the details, was direct, responsive and went above and beyond to help us secure the car until we could get there the next morning. I went with my husband but he quickly confirmed that it was going to be my car and that I was the person he needed to satisfy. As a woman, I was very pleased with his open, honest, professional and respectful approach.

He gave me all the time needed to test drive a number of cars, answered all our questions, told me from the start that their pricing was not really negotiable on the car I wanted and didn't pressure me in any way. He checked pricing on snow tires, rationally compared another car from another dealer and genuinely wanted us to be happy regardless of whether we bought from him. He followed up with our insurance provider who made a mistake on the VIN#, sent all the details needed for our insurance, arranged for pick up on the date we wanted, showed me how to use some of the key features, set up my personal references, paired my iphone and called to follow up to make sure I was happy with the car. The dealership even gives you a bouquet of roses when you leave with your new car.

I would definitely recommend Forbes GM as the quality of their used cars is very good, staff are well trained and professional. I would also definitely recommend Manni as he was a pleasure to deal with- polite, genuine, knowledgeable, patient and thorough. I love my new car!!!