Jenny Yang

Review of Cerexa Inc.

I ve gotten food at Umami Burger and most recently...

I ve gotten food at Umami Burger and most recently picked up Sam s Crispy Chicken from this location. The food is great and the employees are nice, but every time I ve ordered food from here I ve had to wait 20+ minutes when the app clearly said my food was ready for pickup. When I arrived at the location to pickup my food, they would start to prepare my food then rather then have it ready for pickup - which is what the app says. I know I m not the only one with the issue because I see there are multiple delivery people waiting for their food which is also not ready for pickup. When my food was finally ready, I got home and saw that they forgot to include the sauces and the sides.

It seems that this location is preparing food via multiple delivery apps but can t handle the load and can t figure out how to use the app - and it s even worse when it s busy in house. Maybe consider only using one or two apps until you can figure how to handle the load? So that people aren t waiting endlessly until the food is prepared? And definitely DON T MARK in the app that the order is ready for pickup if you HAVEN T STARTED to prepare the food.

I m not planning to go back here unless they fix how they handle orders. I don t recommend ordering from here via any delivery apps if you re hungry and/or don t want to wait for a long period of time.