Tiffany Meekins

Review of MileOne Heritage Hyundai Towso...

I scheduled an OIL change for 1pm on my day off. I...

I scheduled an OIL change for 1pm on my day off. I arrived at 12:40, and the service line was several cars long each lane, but I waited and was able to check in relatively quickly. I was told that the oil change would take an hour to and hour and fifteen minutes. With it being as busy as it was, I was fine with that. After two hours of waiting, I went to ask how long it would take, and was told at that moment my sheet was send over and I needed two filters changed. I asked how long I was told 20 more minutes. Still no car. Finally, at 3:20 they come and get me. I ask if the car vacuum, the service man says yes. I check out and go to my car and am told to go sit back down because they are still vacuuming. There is absolutely no point in scheduling an appointment if they aren t going to stick with the appointment times and get things done in a reasonable time. I drive from almost Delaware to come to Heritage for the service, and I regret it now that I ve wasted half my day off waiting on an oil change.