Worst experience ever. 1st time came here for stat...

Worst experience ever. 1st time came here for state inspection, they were very helpful but 2nd time was awful. They said they don't do state inspection anymore but because we are customer they said they will do it. They told us they are full booked and we need to make an appointment, while trying to find good time for us she keep asking why we don't do at other dealership. Is this how you treat a customer???