Ahnen Levins

Review of Harvesters Federal Credit Unio...

So this ISN T the first time they have messed up m...

So this ISN T the first time they have messed up my card but it will be the last. Our account went negative due to the storm and my carelessness of not preparing for the possibility of a hurricane hitting. That s fine. My bad. It locked our account because after I think 24 hours being the in the negative because of their programs. Again that s fine! My fault. But since I couldn t fix it the very next day when I noticed because the bank was closed for DAYS due to no power. I get charged probably $10-$15 in fees from transferring my money from savings. Because that s literally all I had and they couldn t take anymore. So I finally get down there after I ve had to spend the cash I had and fix it. I even said are you sure because last time? (which this isn t a frequent thing. I m a server and sometimes can t get to the bank on time.) she says yes ma am everything is good. I gave her every dime I had. We go to the store because we had to throw all our food away. I just went grocery shopping Sunday and Monday and restocked my whole house when the hurricane happened. We get through the line. Cards declined. Both of them. It was so embarrassing and emotional. In front of our kids and an entire freaking store who have their own problems! It s so bad we get to leave with our little $20 worth of food because Winn Dixie gave it to us! I m extremely grateful but mortified. So I go today and the lady could really careless. Is explaining to me that they didn t unlock it they did a refresh on my card and that I d have to come in to make a new pin but I couldn t because they were closed technically so my other option was to get it mailed to me which would take longer. I can barely get to the bank to freaking put money in some days. I m working all six days excluding Sunday to try to get back to some kind of normal. I can t even get there until right at close!!! And she really didn t even care. And that s exactly why my husband and I have finally decided to go to a different bank. Every time I have an issue with my card when they give me a new one. Every time no one cares. I ve called to try to build my credit no one calls back or emails. Don t get me started on the app that never wants to load or act right. All together we will be leaving this bank.