My first visit was excellent. My second visit was ...

My first visit was excellent. My second visit was the exact opposite. The staff acted like our visit was the most annoying and inconvenient part of their day. When I had a question, the first response was "I thought you said you've been here before". I was there with my girlfriend and we both felt very uncomfortable and cut our visit short. It's a shame since I now live just a few miles from the range. Great facility though.