Jennifer Cobb

Review of Larry h miller dodge ram

I see there is no option for zero stars. The servi...

I see there is no option for zero stars. The service was some of the worst I have had at any dealership. Precursor was when we originally bought the car. The salesman was so intent on speaking with my husband even after he told them that it would be my car, he had to walk away with the children before they would even talk to me. Fast forward a year later to when I need service on my vehicle under warranty. A tire pressure sensors wouldn t turn off when filling the tires up. The service desk employee asked me to wait during diagnostics. Three hours later, I had to ask him what was going on. The timing from the technicians log showed that he didn t get the vehicle until I had asked the service representative. Magically my car was ready to go in half an hour. The service desk personnel lied about what my car was doing. I would ve been fine if I was told if I was in a service queue for three hours, but he made up some BS story about how he was working on it. During my three hours in the lobby, the parts desk representative was so intent on upselling that he was pissing off his clients. I heard the staff members talking about the clientele, I saw a lot of the staff members just goofing off in general, and someone even thought it would be funny to walk up to me and say I looked way too comfortable in the chair I was sitting on. When I called to ask for the GM, he didn t really listen to what I was saying and even though I didn t say that I was uncomfortable coming back, He politely uninvited me to come back by saying that he could see I was too uncomfortable to return. I later got a follow up call from the service desk manager, which I purposefully did not want to speak with, and he seemed much nicer than the GM, at least he seem to listen. Once when I was returning the call to speak with one of these gentlemen, the receptionist on the phone said she need to put me on a brief hold you get a pen to write my message down, and she laid the phone on the desk and I could hear her yelling at her coworkers about stealing her pens. In general, dealerships have shown all of the true colors that you hear of urban legend stories that make you never ever want to go into one. Misogyny aside, this place still sucks to go to.