Charnetta Porche'

Review of Hilton Atlanta / Embassy Suite...

My birthday stay was horrible. Flat out horrible! ...

My birthday stay was horrible. Flat out horrible! We arrived on the earlier side of check in because I received an email to upgrade if there was availability. Was told no because of construction. Then why send me the email! Upon entering room, not enough towels, so I called for some. Delivery man just walked into our room. No knock or notification! Pull out bed from couch had huge pee or blood stains. I showed the maintenance man named Gary that. Gary came to fixed the Un-fixable shower head after he replaced the broken tv in the bedroom. Yes, this was all in room number 1. Moved to room number 2 Sat afternoon. After not being able to shower in the first room and we had to wait until check in the 2nd day. We went out dirty came back showed changed clothes went out for food. Came back to room to eat. It was while eating that we noticed roach after roach after roach! So that ruined our meal and our stay in that room. I go to lobby to talk to management. I approached management with a smile and a joke because my momma said you get further with sugar than with vinegar! Well, this man must ve wanted vinegar because his attitude and customer service was HORRIBLE! He couldn t have moved any slower than he did if he was 109 years old! I explained the situation and told me all he had available was a room not comparable to the room I paid for but that it was all they had. I asked how would they compensate me for all this trouble. He said he would see what he could do. I understood that as to say, upon my check out they would explain the credit being issued. So on Sunday the last day of my horrible birthday weekend in the Embassy Suites Atlanta Buckhead, I went to the desk to check out only to be told he credited my account $11.80. Yes, you read that correctly, a whopping $11.80. I called to complain. They sent me to the email link. I emailed about a month ago and I still have yet to get a response. I work a lot, which was why I was looking forward to my weekend away. But I am so very disappointed with Embassy Suites. I will never stay with them again and I will tell everyone I know about this treatment!!!
Horrible! Horrible! Horrible!