Francesca Mathewes

Review of Patient Innovation Center, Get...

I am a first year college student who initially so...

I am a first year college student who initially sought out this clinic for severe stomach pain and symptoms similar to that of acid reflux or IBS. I've never dealt with serious medical issues in the past, and definitely not on my own or one's that came on so suddenly. I was stressed and nervous to try to find a clinic that worked with my insurance, especially being from out of state, and was elated when I found this one. I was told that they accepted my insurance, and I would be seen with just a $25 copay.

Don't get me wrong, the care I received was excellent. The physician listened intently and provided me with a comprehensive strategy for dealing with my stomach issues that I later found out were stemming from stress an anxiety. She gave me samples of several medicines that worked well and I was feeling better.

About two weeks later I notice I've been charged $425 for the same exact services, which I was initially told were only $25 each visit.

I discovered that my insurance denied the claim. Turns out that I was not covered at this clinic, which directly contradicts the information I was given in person by their front desk staff.

I'm in an ongoing dialogue with Dr. Rahul Khare, the founder of Innovative Express Care. So far I've been told I can only be given half of the money back, and have been told I should have known I wasn't covered. EVEN THOUGH THEY TOLD ME TO MY FACE I WAS COVERED, AND THEN THEY CHARGED ME WEEKS AFTER I VISITED AND I THOUGHT THAT THIS WAS ALL DEALT WITH.

Again, I'm 19, have never dealt with insurance on my own before, and thought I could trust the professionals who were telling me I was covered. I was wrong.

So unless you know every in and out of your insurance, I would steer clear from this clinic.