I have had two separate experiences with Empire an...

I have had two separate experiences with Empire and if I were to write a review based on the first experience it would have been a 5. We had our floors installed about a year and a half ago, great experience called them back when we had damage due to a flood. HORRIBLE Experience. The Sales Rep Richard Deloughary talked down to me the entire time only addressing my husband. Mistake 1 - Not kicking him out there for being rude. I stated I did not want Laminate in my laundry area due to the moisture and he assured me that it would be fine and that he doesn't think they could do what I wanted so I let him talk me out of it- Mistake 2. I showed him a concern we had regarding our crawl space access which he said he would let the installers know (they knew nothing of it when they came in and tried to nail it shut but that's another review). So Cue 2 months later so far 2 times of people coming out to fix our floors which are now buckling around the dryer because SUPRISE ... MOISTURE. I wrote a review on FB finally got a call to send someone out to fix it. Now their fix was REINSTALLING THE LAMINATE UNDER THE DRYER. I say no that isn't a fix so they are going to send a sales guy out for a material selection. I tell them square do not send the same guy and gave his name. 1 day later. You bet the same sales rep comes to my house. He walks in with a chip on his shoulder asking what is wrong. I show him (admittedly now I am VERY agitated so maybe not the most pleasant person to deal with). I tell him the whole moisture thing and if he remembered when he came and told me the laminate would be "fine" under there but it is NOT due to moisture. He asked me "what's leaking?" At this point obviously he is not listening to me so I had to ask him his experience with a dryer. They are hot items that use heat to dry wet clothes causing humidity. So he starts to walk away saying I have "been on him since he walked in the door" So I begin to ask if he doesn't understand why I am upset and he interrupts me with a "Oh, you're not done yet." To which he got flat kicked out of my house. Called back to customer service to complain. I got told a SALES MANAGER would call me today to reschedule. Sure enough the same guy who called Monday and Sent Rich back out called me to schedule. NO SALES MANAGER.