How is it this company can do business in Canada?

How is it this company can do business in Canada?
Terrible and indifferent service. Delay, delay, delay.
My no fault accident left me without a rental car for two weeks while waiting a month for a claims rep from Jevco to evaluate. My car was buried in snow on the side of a roadway for that month. Too add insult to my loss, my broker renewed my insurance with them again for the year. They tried to claw back my settlement.