Flosha

Review of Pls financial services

To whom it may concern

To whom it may concern
I went to pls check cashers on the 3rd to get a money order for my rent. I went to the counter and was able to cash my check for 774.19 and asked for a money order of 1930 of which i handed them $1165 more
They handed me a money order which I put in the envelope with the rest of my money I had at hand and left. As soon as i arrived home i realised they handed me a wrong money order because the amount was incorrect. I drove back within the next hour or so back to rectify the situation.
Thankfully, the manager who had counted the money and was supervising the other tellers was still on duty and issued me another one for the same initial amount of 1930,which i took home and dropped it in apartment rent box
On the 15th , I got an eviction letter from my apartment for return payment. It was then they showed me a copy which showed that the money order had been stopped and that i realised that something was very wrong. At first I thought it was an error and even the apartment complex was strange because a money order is certified funds,which is very rare. I drove back to the same PLS location to try and get an explanation for the issue. I explained to the manager on duty the urgency of them fixing their error because I was very concerned about getting evicted and paying all the extra fees, I even went the extra mile to let them know I have a child at home whom I can't explain why we are being evicted right before christmas. Unfortunately it did not go well because the manager could not give me a definite answer to why it was stopped. I then called their customer service number and explained the situation,after which they advised me to wait for the district manager to call me within 24-48 hours, which has not happened till today
I would like to state that on that same day(15th) the manager offered to give me 1100 to fix the situation in which I refused because it is less than what I paid. Then she also stated that the store had less money on the 3rd when they were closing up which i think is very suspicious.
I have been calling the customer service number every day from the 15th-19th and no one is able to assist me which led me to file a police report for theft because I believe what they are doing is fraudulent and I feel targeted.
I have a receipt to show my purchase and they have cameras which I believe should make this matter resolved easily and quickly but the store is not communicating with me, I have sent messages on all the social media platforms to see if anyone would respond but to no avail.
They gave me a number for the district manager but she was unresponsive as well.
I would like to also state that I had to pay 2153 on the 18th to avoid being evicted. I don't believe they understand how much of a loss it is that I had to pay rent twice within a 15 day period. And late fees incurred from the 3rd til the 15th. It is a very hard time right now with trying to get used to the normality of covid and i barely make that much because unfortunately work has not been doing well financially too.
I had to take some time off work so I could go to their other location at 8900 westheimer rd houston tx 77063 for assistance.They sounded willing to help over the phone but as soon as i arrived nothing was done and i was asked to wait for a phone call they from the district manager.
It has been emotionally stressful and financially draining dealing with this by this matter. I have been working as much as my job allows me to make sure that my family especially my son is ok and I can't even afford to buy him a christmas present no matter how small because of the uncertainty of getting a refund, not to mention that I am behind on all of the money I lost to pay my rent twice, along with new penalties and a bad image from my apartment management. I am worried about paying this month s rent, now.
I'm hoping we can resolve this peacefully and get out money back as well as fees incurred in the process.