I rented an advanced laptop for a week, and the la...

I rented an advanced laptop for a week, and the laptop worked fine and the prices were reasonable, the service was terrible. I called them before I left to confirm that I could pick up a laptop that day and asked if there was anything I needed to know. They neglected to tell me that there was a $500 deposit on each rental laptop, which resulted in me having to postpone picking up the laptop I needed another day and very much hassle on my part to get my work done. Then, when I did pick up the laptop, I told them that I did not know how long I would need it for, but I was guaranteed to have it back within a week. Since I didn't know how long I'd need it for (but up to a week), I didn't want to pay then but pay when I gave it back. However, they said that this wasn't possible. I don't see why I had to pay up front. Now, it turns out that I can return the laptop one day later, but they won't accept it or give me a refund since I already payed... against my will. Absolutely horrible customer service. I am never going here again. NEVER.