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Review of Sofitel T5

I left my baggage in the morning, went back to the...

I left my baggage in the morning, went back to the afternoon, and when I checked in, I handed my baggage stub and went to the room.
I'm told to wait for a few minutes and I'll hang up.
When the numbness was cut off and I went to the reception, it seems that the stub has been lost.
I was taken to the luggage storage area and ended up carrying my own luggage.
Where is the 5 star service? Same as cheaper motel or less when stub is lost.