Disorganized location - the right hand doesn't kno...

Disorganized location - the right hand doesn't know what the left hand is doing. Called to sign up my daughter for a week of summer camp. The lady at front desk said there were still spots available. After an hour of going through registration process online it came to a page where it said: waiting list. Calling back, asking about the available spots the lady (Shannon) said she talked to a Program director (Donny) and that we can come Monday no problem and pay at the front desk. This morning (Monday), showing up with my daughter at the front desk - they can't find us in the system, 2 girls at the front desk are incompetent, basically told us "there are bunch of people on the wait list, we can't do anything". My 7 years old is standing there, her eyes full of tears. Why did you make us come here if you knew you wouldn't let us in?
Thank God, there are better YMCA's in the area, called the Woodlands YMCA, they've found us in the system right away and were able to enroll besides the fact they were full as well.