Quan B

Review of Magical Memories

Do not rent from this company ! We rented a 8 bedr...

Do not rent from this company ! We rented a 8 bedroom from them in February, paid our deposit ,and was told we could wait until May to pay our full amount. They debited our card in March for the full amount stating it had to be paid in March. May comes around and they didn't contact us, we had to contact them multiple times. After we finally talked to them, a day before our reservation day, they told us that our house we paid for was unavailable. They downsized us to a 6 bedroom and we would have been fine with that despite having 12 guests. On the Day of our reservation, we go to the property and immediately our reservation is canceled. They claim the neighbors counted 22 people but we only had 12. That experience was very degrading due to our family being of color. The owner and Manager obviously had a problem with our ethnicity. They didn't give us conversation they only claimed to call the cops if we didn't get out because based on what a "neighbor" said we had to leave. We had family in town and we was left with no option but to pay 1000 dollars in hotel rooms for everyone. Now that we are trying to contact these people for our refund, the manager has been on an emergency call all day long. This has been a very horrible and degrading experience. My daughter who's birthday we were celebrating was extremely disheartened by the way we have been treated. Do yourselves a favor if you plan on using this company ....Don't please Don't. Find another business that actually appreciates their customers and doesn't openly discriminate against a paying customer.