Review of Clarion Nantasket Beach Resort Hotel & Spa

3 years ago

Wouldn't come back again.

Wouldn't come back again.

I got a groupon for this place and no wonder I got a good deal, this place sucks ! In fact it wasn't a good deal at all. They told me as I was checking in that they needed to put my credit card on a 50 dollar hold in case we smoked in the room. Which wasn't stated at all in the billing information or the fees that they listed. The lady at the desk said they took their smoking policy very seriously. My boyfriend smokes cigarettes and asked about our room having a balcony and if it was ok to smoke on it. Because in the description for the hotel it says each room has a balcony. But she said we didn't get a room with a balcony, we just got a standard double with no balcony.

But when we went up to our room we very much indeed had a balcony. We didn't smoke in the room at any point and had to go down to the lobby from the second floor in the cold just for him to smoke. Out of fear that they'd charge us a 150.00 cleaning fee if we smoked on the balcony. Because in the room it had a sign on the nightstand that said if smoking occurs during our stay we'd be charged a 150.00 cleaning fee. But they charged me at the desk only 50.00 for this same reason. After checkout the same lady at the desk said that I'd be receiving the 50.00 back in 4-5 business days. It's been over a week now and still hasn't gone back into my account, we called them today and the guy on the phone said it wouldn't clear back into my account for 10-15 business days. Like seriously ?

I didn't even mention the state of the room. Dents and holes in the headboard, sunken in beds that were uncomfortable, dresser with broken drawers, hangers that are broken, etc... the only decent thing was the warm fireplace, that's it. Their arcade was 90% out of order. Like all of the machines were out of order, the machine to make change was out of order, I think maybe 3 things were still kind of working.
I overheard the lady at the desk talking on the phone with someone booking rooms and when he asked her what room numbers he'd be getting she said that they don't decide on which room you get until closer to check in. Sounds suspicious to me, especially since you can't cancel your reservation. We were so ready to just leave before checking in for the 50.00 BS, but just stayed because I already payed for it.

I guess the staff were sort of friendly, but this hotel sucks. It's just a money hungry dump for idiot tourists, I only came here because I thought (hence thought) it was a good deal with a nice location but I was clearly wrong. Don't waste your time or money here, you'd have a better experience at a motel in all honesty.