Leila Asrar

Review of Network Agencies

I have rented with this agency for the last 12 yea...

I have rented with this agency for the last 12 years, and have just moved out, and I have to say being an estate agent myself in sales and lettings, I have never dealt with a worse agent. I actually don't have the time to list all of the bad experiences but as some other people have mentioned on here, getting them out to fix anything is like pulling teeth, they left me with no heating or hot water for a week in winter about 5 years ago and then when they did fit a new boiler they pulled the tiles off the kitchen wall that enclosed the pipes and left them out of place where they still are today, the garden fence has been down for the last 3 months and after numerous emails and calls someone came round to look, after someone else had been and taken photos and its still down! The handyman came round in February and looked at the shower and said it needed changing , its still not been done. Last year the two cupboards in the hallway were damp and mouldy and I had to throw away several jackets. After numerous reports to them over several months they finally sent two clueless men round who drilled holes into the hallway instead of to the outside! So I had to wait another few weeks for them to come back to drill the holes to the outside . When the house was rented out as rooms they moved two ladies in to share one room without even telling me they were coming so I was watching telly one evening and they just let themselves in! The response to my anger was, you are renting a room so you have no rights!! Never mind just a courtesy call to say they would be coming. Someone else moved in and never even got a set of keys given to them, I had to cut some! They never carried out an inventory, I haven't signed a contract for years and when I handed in my notice they had the cheek to send me an email about being reasonable when it comes to the state I leave the house in! Never mind the state it is in already!! So as I said I could go on, and if they weren't so bad and hadn't left the house to rot I would probably still be there as I loved the area and the actual landlord was nice, but there is only so much you can take. I have never written a bad review ever but I felt this had to be done to warn people about this agency as they really were dreadful and had no respect whatsoever.