John Rogers Review of MY Tool Shed
Bought a set of Stabila Type R spirit levels from ...
Bought a set of Stabila Type R spirit levels from this company where the advert clearly stated that the set included a Stabila bag to store the set of levels. Failed to supply the Stabila bag and when contacted the company refused to supply the missing bag! Under Consumer Law, the company is REQUIRED to supply items listed that are included in the sale as advertised. NOT the case with this company!
Allegedly, this company clearly did NOT comply with current consumer trading laws as in this case!
Even when requested a partial refund to pay for a replacement suitable Stabila Bag from another company that was refused! The company refused all requests to supply the Stablia levels bag!
You get NO help whatsoever when matters go wrong! Just told to go away! What do you expect from a southern-based company, just extremely bad customer service whose staff allegedly flout the law?
When is this company going to do the right thing and fully resolve this issue? NEVER in my experience!
UPDATE: After over a month of rangling the company has now accepted to pay for a replacement Stabila levels Carrier bag that was missing from the original order from another supplier.
From my BAD experience, my recommendation is NEVER EVER buy from this company! You're likely to regret it if you do, especially if something goes wrong with the purchased item!
ONE ANNOYED customer
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