Snoo Lee

Review of Moe's Southwest Grill

Wow what an unfortunate visit. It's 5:30PM on a Fr...

Wow what an unfortunate visit. It's 5:30PM on a Friday - dinner time. I have been working outdoors, I need to get something to eat, and I have two places to go, one south of downtown, and one north. I stop for food. I need to eat. When I walk in, I am surprised how empty the place is for dinner time. There is no one in line. I walk up to the counter, looking at all the foods behind the plexiglass. The male worker in the cooking / food area motions to me and tells me, "Wait." He is in the middle of a hush hush conversation, as he is telling something, Some kind of Advice? Some kind of , "How you handle this," life lesson to another male worker who looks pretty detached and not having a good time. They are in the moment, all quiet talk intense. So I wait. Dude keeps talking and ignoring me. Then, I tell myself, "Okay I am going to slowly count to ten" and silently I say to myself, "one... two... three... four" (I really want to place my order and get dinner) "five... six... seven... eight.... nine... ten...." Dude is still completely ignoring me and basically has refused my order until he gets done with his private conversation.

What's going on here? Is this guy elevated with Atlanta privilege where he can be this way on the frontline of a work environment? It is embarrassing. I feel bad for him, for the store, for the Ponce de Leon retail corridor, and for my ownself for wasting my time with this untrained, unmanaged, unclean, unsupervised trifling retail business.

I quietly make a u-turn, as I need to go buy dinner somewhere and I have places to be. I have obligations. Well this gets dude's attention. He's say something and I tell him, "Hey You need to wipe off the tops of the soda machine and coffee machine, they're covered in dust." He replies, "Would you please shut my door," to which I reply, "This is not your door and you do not own this business, and if you did you'd have my money right now." Yes, I am not happy and I am not going to take my money that I struggle and work for and hand it over to a person who overtly disrespects me, and I am a complete stranger to them.

I was at the this Ponce de Leon Moe's a week ago and I sent pictures to a friend of the grime on the soda and coffee machines. It's disgusting.

1. Your shop is not clean and supervised.
2. You worker is not trained and there is no owner on site.
3. And your "brown rice" is not brown rice, btw.

Yes I went down the street to the Cookout so I could get on with my life, and not get stuck in a mouse trap. You know, if you don't want to serve food, you should not work in food service. To the owner, take a break from the golf course in Alpharetta and tell this worker if they do not greet and accept food order from a customer, if it happens again bye bye.

Edit: Tonight went to Willy's to get a burrito. As it was close to closing time, I called ahead. Walked in the door, no issue, ready to go. I said to the workers, "Man! I tried to do business with Moe's on Ponce de Leon Ave and (step back!) the attitude! And I don't even know you!" The Willy's worker said, "Yes, they act like someone peed in their Cornflakes."